The impact of feeling trusted
- May 13
- 2 min read
In this research symposium presented at the Academy of Management Conference, scholars come together to explore novel insights related to trust in the workplace. Our team partnered with a nonprofit organization in the USA and several companies in various sectors in China. We wanted to better understand by feeling trusted by managers is not always positive for employees. Indeed, for those employees who are confident in themselves, feeling trusted by managers can lead to higher work engagement and performance as well as higher lower work to home conflict. On the other hand, for those who have low confidence in themselves, the opposite is true; they experience lower engagement and work performance and increased work to home conflict.
Symposium title: Novel Insights into Who, Where, and Why We Trust
Symposium organizers: Einav Hart, Thomas Bradford Bitterly, Julian Jake Zlatev and Cecily Cooper
Symposium overview: Trust is a psychological state that reflects the beliefs and expectations one person has toward another regarding the positive nature of their behavior and intentions in situations entailing risk and vulnerability. Trust is essential for effective interpersonal and professional relationships. In this symposium, we present novel research on the psychological, interpersonal, and contextual factors underlying the decision to trust another person. In doing so, we present important contributions to the literature on both establishing and repairing trust. We highlight the importance of observing people’s (consistent or inconsistent) decisions over time, and show how people interpret others’ trust in them. In particular, the papers presented will show that (1) individuals distrust others who switch political parties, even when they switch into the evaluator’s own political party; (2) the relationship between deception and trust differs when being deceptive once versus being completely deceptive; (3) across different trust-violations, temporal distance increases apology effectiveness for trust repair; and (4) employees can appraise and react to felt trust differently, depending on their organization-based self-esteem and how consistent this trust is with their own self-view. This set of papers discusses novel theories and findings, integrating results from the lab and from the field. We highlight the importance of investigating trust using a broader lens, reflecting multiple timepoints and different interpersonal and organizational contexts.
Citation: Dejun, T.K., Cooper, C.D., Crossley, C., Peng, J., & Lassu, R.A. (2023). Work-home implications of felt trust. Academy of Management Annual Meeting. 4-8 August, 2023. Boston, MA.
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